Free Replacement Policy
We want you to be happy with your new purchase. That is why we have introduced our free replacement policy, where, if any item of clothing that you've ordered does not fit properly, we will send you that item of clothing in a different size that you request, at no additional cost. With free replacement item(s) of clothing, the only thing you need to pay for is shipping. The free replacement is valid for one change only for one item of clothing.
No returns required. With our free replacement policy, you do not need to go through the hassle of returning the item(s) of clothing.
If you realize upon trying out your new clothes that the sizing of any item(s) is not fitting, simply follow the steps below:
1. E-mail TLC@bellabrawn.com with the subject headline: Wrong Sizing
2. List your order number, and the item(s) of clothing that are not fitting. Describe the sizing issue, and attach photo(s) if possible.
Once we've received your e-mail and resolved your issue (normally within 24-48 hours), we will e-mail you a 100% discount code for the item(s) of clothing that you would like to replace. With the 100% discount code, you can input a new order of the item(s) of clothing in a different sizing and check-out after paying only the shipping fee.